Support Analyst - Tier L2

Business Analyst – Insurance Operations and Support

Shape the future of insurance operations by joining our team as a Business Analyst focused on operational excellence and support. Located in Brisbane, this role offers hybrid working and significant opportunities for professional growth.

Role Overview

As a Business Analyst within Insurance Operations and Support, you will collaborate with stakeholders across the business to optimise operational processes, identify efficiencies, and enable seamless support for our customers and internal teams. You will act as the bridge between business needs and technical solutions, ensuring our operational platforms and processes meet evolving industry standards.

Responsibilities

In this role, you will capture and analyse business requirements, translating them into clear documentation and actionable insights for delivery teams. You’ll map, review, and improve operational processes, working closely with project managers, operations staff, and IT teams to ensure changes are implemented smoothly. Facilitating workshops, supporting user acceptance testing, and tracking post-implementation performance will be part of your remit. Strong relationship management with stakeholders, vendors, and support partners will be essential to success.

Skills & Experience

You should bring at least three years’ experience in an operational or business analyst capacity within insurance or financial services. Proven ability to document requirements, improve business processes, and support delivery of change initiatives is expected. Familiarity with insurance administration platforms, workflow tools, and reporting systems is highly regarded. Strong analytical, communication, and problem-solving skills are essential, alongside proficiency in business analysis tools such as Excel, Visio, and Jira.

Benefits

You’ll have access to flexible hybrid working, training and development, wellbeing resources, and a supportive team culture. Additional benefits include paid parental leave, study support, employee recognition programmes, retail discounts, and opportunities for career progression within a diverse and inclusive organisation.

Our Commitment

We believe our best results come from a workforce as diverse and passionate as the communities we serve. Our culture is built on inclusion, flexibility, and the development of our people. If you’re ready to support operational excellence and make a tangible impact on insurance service delivery, we encourage you to apply and join our Brisbane team.